What Makes Us Different
- We get to know you and your business and we customize an insurance program
just for you!
- Proven Record – 13 Years in Business
- Superior Customer Service – Experienced, Knowledgable, Friendly Team
- Certificates of Insurance within minutes of request
- We answer our Phones – No Voicemail – No Buttons to Push
- Available 24 Hours a Day – 7 Days a Week
- We Shop and we NEGOTIATE for You
- We offer Options – You decide what you want to buy
- We pay CAREFUL Attention to Exclusions on the Policies and go over
them with you in detail
- We Compare Different Workers’ Compensation Dividend Plans for You
- We Understand Special Insurance Certificate Requirements – such as Additional
Insured and Waiver of Subrogation, etc.
We Practice Honesty & Integrity
We do it right, or we don’t do it at all.
Zelen Risk Solutions is an Independent Insurance Agency representing many
different insurance companies. We have Excellent Relationships and Reputation
with all of the Insurance Companies and Brokers that we represent.
We will Negotiate for you and get you the best price we can offer, we don’t just
accept what the underwriters offer.
Zelen Risk Solutions will also review the Coverage and Exclusions on your
current policies for FREE. We also do Risk Management Consulting about how to
reduce your risks OTHER than buying insurance.
Our company is available 24 hours a day 7 days a week for claims or other
situations needing our advice. There is no Voicemail at all Monday – Friday 8am –
5pm – You will speak to a live person that can help you. For your convenience
we will call you before your policy cancels if you overlook the payment.
We offer Free check of Motor Vehicle Records when you hire new employees
that may drive your vehicles and Free Safety Programs to save you money.
Our Core Competencies
- General Liability/Products Liability/Liquor Liability
- Environmental/Pollution Liability
- Commercial Property/Flood
- Inland Marine/Contractors Equipment/Builders Risk
- Workers’ Compensation or
- Professional Liability
- Umbrella/Excess Liability
- Directors & Officers Liability
- Commercial Automobile/Truckers
- Personal Auto
- Boat, Motorcycle, RV
About the Founder, Vicky Zelen and Her Team
Vicky worked at various insurance agencies for 18 years (including six years at
the world’s largest insurance broker at the time, Marsh) – prior to starting Zelen
Risk Solutions, Inc. 13 years ago. She has the following designations:
- Accredited Advisor in Insurance (AAI)
- Associate in Risk Management (ARM)
- Certified Insurance Counselor (CIC)
- Commercial Risk Manager (CRM)
The insurance team at Zelen Risk Solutions is licensed and experienced. Holly
Howe has been with Zelen Risk Solutions for 13 years now. Low turnover
means that when you call, we know who you are. We are professional, easy to
reach, educated and we review your policies carefully for exclusions and SHOP
for you if premiums go up or the market changes. We’ve grown primarily by
REFERRALS from our clients and strategic partners. Over 90% of our clients
renew year after year with our agency.
Active and Recognized in Jacksonville, FL Business Community
Members of the following organizations:
- Jacksonville Chamber of Commerce
- Northeast Florida Builders Association (nefba)
- Women Business Owners of North Florida (WBO)
- The Rotary Club of West Jacksonville
- Small Business Resource Network (SBRN)
- Honoree for 2016 Mayors Commission on the Status of Women
- Top 50 Business Influence per Advantage Business Magazine 2011 and 2014
Advanced Insulation of Central Florida, Inc. (Client 12 years)
Greg Russell – cell 904-669-9004
Jeff Dyson Construction (Client 11 years – now retired)
Jeff Dyson – cell 904-759-0578
Industrial Mechanical Services, Inc. (Client 12 years)
Ronnie Coleman – cell 904-338-7455
Insurance Companies We Represent:
- Zurich/US Assure/Foremost
- Mid-Continent Casualty
- National General
- Excess & Surplus Lines: Lloyds of London, Colony, Seneca, etc.
- and Many More – Carefully Screened & Financially Stable Companies